Last Updated: February 22, 2024
Many of our products are made to order. Orders placed by 1 pm PST will generally ship within three to six business days. In the event that we cannot ship your order as expected, we will get in touch with you. For shipping questions please contact us at email@example.com.
We strive to process orders the same business day whenever possible.
SHIPPING METHOD OPTIONS
Every single order is carefully considered by our team so we can guarantee that the products arrive in their most beautiful condition. For temperature-sensitive edible products such as chocolate, we check the weather of each order location, and, when necessary, add ice packs and insulation to ensure sustained quality.
Generally, we try to send all packages through USPS/USP/FedEx depending on order size and methods chosen at checkout. During extreme heat conditions, and depending on your location, we may suggest one day service due to high temperatures in transit. In those cases, we will contact you directly to coordinate the best option and any adjustments in pricing.
*CONTINENTAL U.S. SHIPPING: When referring to free or discounted shipping specials, most are restricted to the contiguous United States and exclude territories, Alaska, Hawaii, and some military locations. These terms are set by the shipping provider and we have no control over their definition.
*NON CONTINENTAL U.S. CUSTOMERS: When shipping outside of the Continental U.S. please refer to your tracking information to estimate arrival time.
All orders that have been processed and shipped will receive a tracking code through email. Tracking codes may take an additional business day to send depending on the carrier facilities processing times. Please check your spam box if you do not receive your code. Contact firstname.lastname@example.org if you have questions.
For large quantity orders, we will contact you directly to review shipping options and coordinate delivery needs. On occasion, larger orders will require an additional lead time not otherwise listed on the product pages. If there is a delay, our team will reach out to you right away to assist you with planning for the arrival of your order.
If you receive a defective item, please contact us at 202-996-0155, 10am-6pm EST or email us at email@example.com with details of the product and quality concern. We are limited in replacement and refund options based on the product manufacturer, but we will work with you and coordinate with the manufacturer to do our best to ensure you are satisfied with your products.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
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